Draft for review: placeholder wording. Lines highlighted like [DECIDE ...] need an owner decision before this page is final.
Buying from a new shop takes trust. This is our plain promise if something goes wrong.
2Damaged, broken or wrong item
- Tell us on WhatsApp within [DECIDE: window to report a damaged or wrong item, suggested 48 hours] of delivery. Send your unboxing video (see below), photos of the item and your order number.
- We send a replacement or exchange it at no cost to you.
- If we cannot replace it, we refund you in full within [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order].
- Return shipping for damaged or wrong items: [DECIDE: who pays return shipping for damaged or wrong items, suggested we pay]
3Please film your unboxing
To keep every claim quick, fair and easy for you and for us, please film the opening of your parcel in one continuous video: show the sealed parcel and its label, open it, and check each item. We also keep our own packing video of your order, so we can compare the two. We handle damage, missing-item and wrong-item claims from your unboxing video, so please do not skip it.
4Out of stock after you order
Stock is limited. If an item sells out before we ship, we tell you on WhatsApp. You can pick a similar item, wait, or cancel. If you had paid, we refund you in full within [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order].
5Changed your mind
[DECIDE: do we accept change-of-mind returns, suggested yes for unused items] Window: [DECIDE: return window in days, suggested 7 days]. The item must be unused and in its original packing. Return shipping for change-of-mind returns: [DECIDE: who pays return shipping for change-of-mind returns, suggested the customer]
6Check the size first
Sizes on our pages are in inches. Measure your space before you order. If you are not sure, message us and we will help you choose.
7Refunds
Refunds go back [DECIDE: refund method, suggested the way you paid; bank transfer or wallet for cash on delivery orders]. We send you a refund receipt on WhatsApp. Time: [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order].
8How to start
WhatsApp +92 339 5851889 with your order number. We reply on WhatsApp.
Naye shop se kharidne mein bharosa chahiye. Agar kuch ghalat ho jaye to yeh hamara saaf wada hai.
2Toota hua, kharab ya ghalat item
- Delivery ke [DECIDE: window to report a damaged or wrong item, suggested 48 hours] ke andar WhatsApp par bataein. Apni unboxing ki video (neeche dekhein), item ki photos aur order number bhejein.
- Hum bina kisi kharch ke naya bhej dete hain ya tabdeel kar dete hain.
- Agar badal na sakein to [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order] mein poora refund dete hain.
- Damaged ya ghalat item ki wapsi ka courier kharch: [DECIDE: who pays return shipping for damaged or wrong items, suggested we pay]
3Barae meherbani unboxing ki video banayein
Har claim ko aap ke aur hamare liye tez, munsifana aur aasan rakhne ke liye barae meherbani parcel kholte hue ek hi musalsal video banayein: band parcel aur uska label dikhayein, kholein, aur har item check karein. Hamare paas bhi aap ke order ki packing ki video hoti hai, is liye hum dono ko mila sakte hain. Hum toote hue, kam ya ghalat item ke claim aap ki unboxing video se dekhte hain, is liye ise na chhorein.
4Order ke baad stock khatam
Stock mehdood hai. Agar bhejne se pehle koi item khatam ho jaye to hum WhatsApp par bata dete hain. Aap milta julta item chun sakte hain, intezar kar sakte hain ya cancel kar sakte hain. Agar aap payment kar chuke hon to [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order] mein poora refund milta hai.
5Agar mann badal jaye
[DECIDE: do we accept change-of-mind returns, suggested yes for unused items] Muddat: [DECIDE: return window in days, suggested 7 days]. Item istemal na hua ho aur asal packing mein ho. Mann badalne par wapsi ka courier kharch: [DECIDE: who pays return shipping for change-of-mind returns, suggested the customer]
6Pehle size dekh lein
Hamare pages par size inches mein hain. Order se pehle apni jagah napein. Shak ho to humein message karein, hum chunne mein madad karenge.
7Refund
Refund [DECIDE: refund method, suggested the way you paid; bank transfer or wallet for cash on delivery orders] wapis jata hai. Hum WhatsApp par refund ki receipt bhejte hain. Muddat: [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order].
8Kaise shuru karein
WhatsApp +92 339 5851889 par apna order number bhejein. Hum WhatsApp par jawab dete hain.
Still have a question?Abhi bhi koi sawal?
Message us on WhatsApp. We reply there, before and after you order.WhatsApp par message karein. Hum order se pehle aur baad mein wahin jawab dete hain.