Draft for review: placeholder wording. Lines highlighted like [DECIDE ...] need an owner decision before this page is final.
Our team handles your order. This page explains how we confirm it and how you can cancel it.
2How we confirm
- After you order, we message or call you on WhatsApp within [DECIDE: how fast we confirm an order, suggested 24 hours] to check your items, address, total and how you will pay.
- We ship only after you have confirmed.
- If we cannot reach you, we try [DECIDE: tries to reach a customer before cancelling, suggested 2 tries over 2 days]. After that we cancel the order. If you had paid, we refund you in full.
3Cancel or change before it ships
Message us on WhatsApp +92 339 5851889 with your order number. We cancel it or change the address or items at no cost. If you already paid, we refund you within [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order].
4After it has shipped
[DECIDE: cancelling after shipping, suggested not possible; a refused parcel is handled as a return]
5When we cancel
We may cancel an order if the item is out of stock, we cannot confirm it with you, or we cannot deliver to your area. We tell you on WhatsApp. If you had paid, you get a full refund.
Aap ka order asal log sambhalte hain. Yeh page batata hai ke hum order kaise confirm karte hain aur aap kaise cancel kar sakte hain.
2Hum kaise confirm karte hain
- Order ke baad hum [DECIDE: how fast we confirm an order, suggested 24 hours] mein WhatsApp par message ya call karke aap ke items, pata, total aur payment ka tareeqa check karte hain.
- Hum sirf aap ke confirm karne ke baad bhejte hain.
- Agar aap se rabta na ho sake to hum [DECIDE: tries to reach a customer before cancelling, suggested 2 tries over 2 days] koshish karte hain. Is ke baad order cancel ho jata hai. Agar aap payment kar chuke hon to poora refund milta hai.
3Bhejne se pehle cancel ya tabdeel karein
WhatsApp +92 339 5851889 par apna order number bhejein. Hum bina kisi kharch ke order cancel karte hain ya pata ya items badal dete hain. Agar aap payment kar chuke hon to [DECIDE: refund time, suggested 5 working days after we receive the item or cancel the order] mein refund hota hai.
4Bhejne ke baad
[DECIDE: cancelling after shipping, suggested not possible; a refused parcel is handled as a return]
5Jab hum cancel karte hain
Agar item stock mein na ho, aap se confirm na ho sake, ya aap ke ilaqe mein delivery mumkin na ho to hum order cancel kar sakte hain. Hum WhatsApp par bata dete hain. Agar aap payment kar chuke hon to poora refund milta hai.
Still have a question?Abhi bhi koi sawal?
Message us on WhatsApp. We reply there, before and after you order.WhatsApp par message karein. Hum order se pehle aur baad mein wahin jawab dete hain.